We apologize for the inconvenience. We will be sure to tell the Louisville store manager about your experience so we can improve moving forward. He said yes.

Bottom line...great salespeople...the WORST CUSTOMER SERVICE. Stop by your local Watson’s superstore to speak with a pool expert. Watson Pools Inc is an associate member of the Alberta Association of Recreational Facilities Personnel. Well after a little discussion with the manager we were told we could get the one my wife wanted for the sale price as advertised. I contacted rick smith they never Got back with me !

Everything came as it was supposed to in the time frame it was promised. Do not buy a hot tub from these people. I called right away and the person on the phone said he was there and took a picture of what I had and my steps were already there. Very nice. The owner Dewayne runs a top notch business! After that, little help on the phone trying to even track down other parts.

Called and nobody would return call! For the best experience on our site, be sure to turn on Javascript in your browser. Watson blames it on they're installer ! Really not sure how they stay in business. "I decided to just drop in on a whim to see if I could find an ottoman and was instantly greeted by Kay who was extremely helpful and attentive! I told him he must have been to the wrong house, send me a pic to my cell phone to prove it. Of course Watsons are not doing anything to help out. Edit.css-1mpk29p{width:24px;height:24px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:rgba(43,39,60,1);}.css-1mpk29p::before{position:absolute;display:block;left:0;}.css-1mpk29p::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-1mpk29p svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}. JUST TELL the TRUTH! So, I recently came in to get some supplies for my tub. I am so over Watson's. We have furniture in store available…, "I adore Kate Spade merchandise. FREE delivery on your 1st Order. Hi, Bryan. Be the first to receive updates on new arrivals, promotions and special events, NOW THRU SUNDAY: Save storewide on all-new collections   |. Your Watson’s pool gives you a better way to stay cool, with designs engineered to prevent corrosion and withstand off-season weather conditions, so your maintenance stays low while the summer heat is high. Unfortunately I've already bought a pool from them. Watson's Pools and Patios. Thank you.

When it comes to the service department and warranties they sell you it's just a plain and simple joke. Your Watson’s pool gives you a better way to stay cool, with designs engineered to prevent corrosion and withstand off-season weather conditions, so your maintenance stays low while the summer heat is high. We ensure that our sales team is excited to work with you in order to get you your Watson's purchase. Visited store in March for hot tub...salesperson was nice and shared that tubs were delayed due to Covid, but they had 4 tubs coming in and I selected 1 of them...paid 1/2 for deposit. For a limited time only, take advantage of special financing. That way I could have made arrangements to take care of this problem. We have completely given up on Watson's and my wonderful husband tried to fix the leak on our own. She is very knowledgeable and didn't try to sell me anything outside my budget! For all we spend with these guys, this is ridiculous. We were thrilled with the service we received from Michelle and Matt. I told him I wished he would had told me before he installed the pool. Upon filling the tub the diverter leaked like a waterfall.
WATSON'S BLOG EXCLUSIVE, Fireplace Care & Education Quick tip they are all standing by the front counter having personal conversations and not helping customers. READ THE BUYING GUIDE. It was just installed two weeks ago. Thank you for your review. in Home Decor, Building Supplies, Contractors. Bought the part, took it home, it was for the wrong spa. JavaScript seems to be disabled in your browser. Oh well not my problem I contracted with watsons not rick smith! Plenty of other reputable dealers with lower prices.Hot springs is not the answer. Unfortunately I've already bought a pool from them.

They assume you have a above ground pool and really don't care. I recently bought a fire pit and and an OW Lee sofa.

Well long story short I bought a 10 k dollar pool was up 2 days had a indention in the ground under the liner the size of basketball ! Needless to say horrible service bad advertising. Watson's handled the warranty and fixed our problems. Shop our full selection of above ground and semi-inground pools, in a variety of sizes and all at the guaranteed lowest prices in the USA.

There seems to be a common problem when dealing with Watsons of Louisville. There were several other items missing also. With over 400,000 pools sold since 1968, we’re the experts when it comes to above ground pools. Purchased a pool from their Clarksville store over two months ago. SPAS & HOT TUBS, Unwind With An Arcade Game We planned to have our liner replaced this year but ended up having a problem with the wall.
They deserve  a zero. I emailed at beginning of September...no response. Our Louisville store is very small compared to the one in Cincinnati. Not even the smallest of things. We are long time customers and have never received poor service. But now the damn thing appears to be leaking just as bad from yet another spot. I'm new to hot tub ownership so I have absolutely no idea what I should buy and what is considered excessive.I will say, the staff here are super nice and very helpful.Now, after my purchase, $90 later, and I bought the small containers, I went home feeling like maybe I got a bit suckered into purchasing items I didn't really need.At least, my brother said so...he has a hot tub and saw the photo of all the items I bought.Anyhow, this place has everything you do need and items that maybe you could get away with not having.However, it will all be done in a friendly manner and to be honest, I will return because their prices were decent and they are local. We’ll help you select the right above ground pool for your lifestyle and budget. No hot tub now x 3 months. Called them on a Friday morning because they were already closed that Thursday evening. I provided them disposable masks to protect myself, but I shouldn't have to. The installers had to wait on a pump because it was never delivered with the pool stuff. We ensure that our sales team is excited to work with you in order to get you your Watson's purchase. Their selection is much better. They said not under warranty & that it was probably my fault. Stopped in again for help with spa and to get chemicals .... it will be the last time. The original leak appears to be fixed. So, I called back and again I was treated like I was lying. Thank you and have a great day. Our products are priced fairly and competitively. Then the pool began to leak water. We offer the best brands at the best prices. If you ever need anything just ask for me and I will do everything I can to help! Acts like he's selling gold when really he's just pushing over priced furniture and pool parts. I'm not the only one. Just plain rude. Continually fail to ask any questions and say yes this is what you need had to make three trips there today just to get the right parts. All Rights Reserved. Choose your local Watson's to see the products available in your area. One customer service rep was too busy watching Big Bang theory, while the other two were talking about buying bus tickets. What do you think? Very nice. So I have had a huge pallet of pool parts taking up my garage. .css-1o5pw2t{width:24px;height:24px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:rgba(187,186,192,1);}.css-1o5pw2t::before{position:absolute;display:block;left:0;}.css-1o5pw2t::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-1o5pw2t svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}.css-1o5pw2t:hover,.css-1o5pw2t:focus{fill:rgba(117,114,128,1);}. 9/13/2016Hi, Eric. Read the Facebook  posts people.


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