*Please note that The Ambassador Theatre Group will only deliver tickets to the person who purchased them. If your tickets are set for box office collection and you are not attending the event, certain venues will allow for someone else to collect the tickets instead of you on presentation of a letter of authorisation completed by yourself. At the Apollo Victoria Theatre it's easy to book WICKED the musical tickets for groups of 10 or more. For your event’s refund or credit eligibility visit your account or learn more about options for canceled, rescheduled and postponed events. "Please only contact your point of sale if you are attending a performance in the next 5 days, as our customer service teams are currently extremely busy. - Your booking reference number. NB: During our peak period (October – January), performances nearer to the present date will take priority for posting, so if you’ve booked for a performance that doesn’t happen until the new year, your tickets might not get sent out until after this period. The recommended age limit for WICKED: The Hit Musical is 8 years old. It says: "In the event that customers are unable to attend current performances in West End theatres due to feeling ill; choosing to self-isolate; or travel restrictions, our theatres are now offering free exchanges prior to the performance. I HAVE PURCHASED THEATRE TICKETS AND HAVE CHOSEN FROM THE BOX OFFICE COLLECTION, WHERE AND WHEN DO I COLLECT MY TICKETS? - Membership of STAR can be recognised by the use of the STAR kitemark and a list of members is available at www.star.org.uk or by phoning the STAR helpline (0844 879 4272). Please collect your tickets in person at the venue's ticket office up to 45 minutes prior to the event. The Apollo Victoria Theatre Box Office opening hours are Monday - Saturday: 10:00 - 19:45 Please note that advance bookings for WICKED: The Hit Musical can be made from 10:00 - 18:30 and on matinee days from 10:00 - 13:30 and 14:30 - 18:30. - Highlight any terms and conditions, including transferability, cancellation and viewing restrictions Amex, Mastercard, Visa (credit and debit), Switch/Maestro, cash, cheques (with guarantee card), Tickets left at the box office for collection may be picked up on the day of the performance during opening hours. All children must have a valid ticket and occupy a seat, Accompanying adults will be asked to remove any noisy children.

Some people weren't happy with the original Official London Theatre statement with one user responding on Facebook: "They're advising people to work from home, yet it's ok to travel the train, tube & sit in a theatre with loads of people," (sic). CAN I EXCHANGE OR REFUND MY TICKETS? CAN I MAKE CHANGES TO THE BOOKING DETAILS AFTER THE BOOKING HAS BEEN COMPLETED?

Update - As of 16.03.2020 SOLT and UK Theatre member venues have closed until further notice.

If you need to change details on your booking, please contact our customer services team at customerservices@ingresso.co.uk.

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